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2016年2月18日

株式会社オウケイウェイブ主催　「経営とコンタクトセンターが共有すべき指標とマネジメント」にて講演をおこないました。

主催株式会社オウケイウェイブ http://okwave.co.jp/event/ok_160219/index.html

2015年11月24日

株式会社オウケイウェイブ主催「経営会議で共有すべきコンタクトセンターの指標」にて講演をおこないました。

主催株式会社オウケイウェイブ http://www.okwave.co.jp/event/ok_1125/index.html

2015年8月27日

コンタクトセンター・アワード事務局主催「コンタクトセンターの未来を考えるセミナー」にてパネリストとして登壇いたしました。

主催コンタクトセンター・アワード事務局 http://www.cc-award.com/pdf/future_tokyo082815.pdf

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